Let’s talk about the post-purchase experience.
The Location
Tapestry HQ
10 Hudson Yards
New York, NY 10001
Located in the heart of New York, Tapestry’s Headquarters boasts 50-foot tall ceilings and glass walls, providing stunning views of Hudson Yards, The High Line & the Hudson River.
Topics Covered
- Smarter order tracking & omnichannel communication
- Fast, transparent delivery & frictionless returns
- Memorable unboxing & sustainable packaging
- AI-powered support, feedback loops and automation
- Loyalty programs that work & personalization that connects
- Metrics that matter: CLV, repeat rate, return insights
- Community building through social & post-purchase marketing
- Future-proofing with tech, trends & customer expectations