Elevate the Experience
October 15, 2025 ✧ New York City
Tapestry Global Headquarters, 10 Hudson Yards
This fall in NYC, we’re bringing together the sharpest minds in Ecommerce, Customer Service, Customer Experience, Loyalty, Returns and Fulfillment for a no-fluff, one-day event designed for Directors and VPs ready to lead what’s next.
Through bold keynotes, unfiltered panels and 1:1 meetings, we’ll unpack what really drives post-purchase success— from turning first-time buyers into loyal advocates to leveraging smart tech, streamlining returns and creating customer experiences that stick.
Topics Covered
✧ Smarter order tracking & omnichannel communication
✧ Fast, transparent delivery & frictionless returns
✧ Memorable unboxing & sustainable packaging
✧ AI-powered support, feedback loops and automation
✧ Loyalty programs that work & personalization that connects
✧ Metrics that matter: CLV, repeat rate, return insights
✧ Community building through social & post-purchase marketing
✧ Future-proofing with tech, trends & customer expectations
The Venue
Tapestry Global Headquarters
10 Hudson Yards
The Tapestry global headquarters at 10 Hudson Yards provides a modern, light-filled backdrop in the heart of New York City. Our conference will be hosted in the Atrium Room, showcasing sweeping views of the High Line, One World Trade Center, The Vessel, and the city skyline, and in the Heritage Room, equipped with a dramatic 54-foot video wall and state-of-the-art presentation technology.
Examples of companies attending this event in NYC
Thank You to Our Sponsors
Presenting Sponsor
Partner Sponsors
Dinner Sponsor